Terms and Conditions

In a nutshell:

ESL Universe does its best at all times to support you, the learner, on your English learning journey.  We cannot guarantee improved language skills, as this depends wholly on effort and practice on the part of the learner.  All resources have been developed with the best of intentions, although human errors may occur. By participating with services on our website, you agree to be respectful of any and all others associated with the website, including respecting privacy and confidentiality.


The details:

This website is owned and operated by ESL Universe. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors ESL education. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement, or have parents who are willing to do so on your behalf. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When purchasing a service, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices as displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. Services will only be rendered after full payment has been made.

The fee for the services and any other charges you may incur in connection with your use of ongoing services, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

We may, without prior notice, change services; stop providing services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of ESL Universe. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof without explicit permission.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed on the website.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold ESL Universe harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall ESL Universe be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, ESL Universe assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 


We offer users the opportunity to participate in a community setting.  All participants that choose to join a community should have a public profile that is visible to site visitors.  Please be aware that all public activity, such as posts and comments, will be visible to other website visitors.  You are free to opt out and exit the community at any time, leading to your profile not being publicly visible.  However, be aware that if you choose to do so you will no longer be able to participate in the community.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Nova Scotia, Canada, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Halifax, Nova Scotia. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Return and Refund Policy:

As ESL Universe is service based, services provided on the website are not eligible for return.  Refunds will only be issued in the case that a class is cancelled by ESL Universe, provided that rescheduling is not possible.

This policy is valid as of July 2021. By continuing to use the website you agree to these terms and conditions.  If you have any questions, comments or concerns please reach out to us at learn@esluniverse.org.